Frequently Asked Questions

Clear Answers from Prime Garage Door Services

We know choosing a garage door service company is a big decision. Here are honest answers to the questions we hear most often from homeowners and business owners across South Florida. If you don’t see your question here, just call Joe—we’re always happy to help!

Service & Response

• How quickly can you respond to an emergency?
  We strive for same-day service on most emergency calls in our coverage area. For true emergencies—like being stuck in or out of your garage—we typically respond within 2–4 hours. We’re available 24/7, including nights, weekends, and holidays, with no extra fees for after-hours calls.
• What areas do you service?
  We serve all of Miami-Dade, Broward, and Palm Beach counties—including Miami, Hollywood, Fort Lauderdale, Pembroke Pines, Boca Raton, Coral Springs, and all surrounding communities. Not sure if you’re covered? Just call!
• Is same-day service available?
  Yes, we offer same-day service for most repairs and many installations, depending on our schedule and parts availability. Emergency repairs always get priority.
• Can you service both residential and commercial doors?
  Absolutely. We handle everything from home garage doors to commercial rolling steel doors, loading dock doors, and fire doors. Our team carries parts for all major brands and door types.

Company & Credentials

• Will I talk to a local tech or a call center?
  When you call Prime, you’ll speak directly with Joe or a local team member—never a call center. We believe in personal service and want to understand your needs before scheduling a visit.
• Are you licensed and insured?
  Yes, Prime Garage Door Services is fully licensed for garage door work in Florida. We carry comprehensive liability insurance up to $2 million, plus workers’ compensation. Certificates of insurance available for commercial clients.
• Do you use subcontractors?
  Never. Every technician who comes to your property is a Prime employee—licensed, insured, and local to South Florida. We don’t use subcontractors because we want to maintain consistent quality and accountability.

Pricing & Payment

• How much does a typical garage door repair cost?
  Repair costs vary, but we provide upfront pricing before any work begins. Spring replacement usually ranges from $150–$300; opener repairs from $100–$250. If we can’t fix the problem, you don’t pay the service call fee.
• What payment methods do you accept?
  We accept cash, checks, and all major credit cards. For larger commercial projects, we can arrange financing options or work with your company’s terms.

Products & Warranties

• Do you offer hurricane-rated garage doors?
  Yes, we specialize in hurricane-rated doors that meet or exceed Miami-Dade County’s strict wind load requirements. These can help protect your property and may qualify for insurance discounts.
• What’s included in your warranties?
  All repair work comes with a warranty on both parts and labor—typically 1 year on labor and parts for repairs. We offer different tiers of replacement parts, some with longer manufacturer warranties. New door installations include a minimum 3-year warranty (usually 5 years and up to 10 years for premium options). We’ll always explain warranty terms before starting work.
• Can you help with insurance claims?
  Yes, we regularly work with insurance companies for storm damage, accidents, and covered repairs. We provide detailed documentation, photos, and itemized estimates. We can work directly with your adjuster if needed.

Specialized Services

• Do you provide maintenance services?
  We offer comprehensive maintenance programs for both residential and commercial customers. Our annual tune-ups include safety inspections, lubrication, hardware adjustments, and reports. Maintenance customers get priority scheduling and discounted repairs.
• Can you install smart garage door openers?
  Absolutely. We install and program all types of smart openers, including WiFi-enabled models. We’ll help you use all the features, including smartphone control and security integrations.
• Do you service older garage doors?
  Yes, we work on garage doors of all ages and can usually find parts for older systems. We’ll give honest advice if repair or replacement makes more sense for your situation.

Still Have Questions?

Don’t see your question here? Call Joe directly at (754) 236-1439 or contact us online.
No pressure, no sales pitch—just helpful information from your local garage door professionals.