Frequently Asked Questions

We know choosing a garage door service company is a big decision. Here are honest answers to the questions we hear most often from homeowners and business owners across South Florida. If you don’t see your question here, just call Joe—we’re always happy to help!

Service & Emergency Response

• How quickly can you respond to an emergency?
  We strive for same‑day service on most emergency calls in our coverage area. For true emergencies—like being stuck in or out of your garage—we typically respond within 2–4 hours. We’re available 24/7, including nights, weekends, and holidays, with no extra fees for after‑hours calls.
• Is same‑day service available?
  Yes, we offer same‑day service for most repairs and many installations, depending on parts availability. Emergency repairs always get priority.
• What areas do you service?
  We serve all of Miami‑Dade, Broward, and Palm Beach counties—including Miami, Hollywood, Fort Lauderdale, Pembroke Pines, Boca Raton, Coral Springs, and all surrounding communities.
• Can you service both residential and commercial doors?
  Absolutely. We handle everything from home garage doors to commercial rolling steel doors, loading‑dock doors, and fire doors. Our team carries parts for all major brands.

Booking & Promotions

• How do I schedule an estimate?
  You can call Joe directly at (754) 236‑1439 or use our online request form. We’ll provide a no‑obligation quote with transparent pricing.
• Do you have any current specials or seasonal discounts?
  Yes! We regularly run seasonal promotions—especially before hurricane season and major holidays. Check our Google listing or website homepage for current deals.

Company & Credentials

• Will I talk to a local tech or a call center?
  When you call Prime, you’ll speak directly with Joe or a local team member—never a call center. We believe in personal service and want to understand your needs before scheduling a visit.
• Are you licensed and insured?
  Yes, Prime Garage Door Services is fully licensed in Florida. We carry up to $2 million in liability insurance and comprehensive workers’ compensation.
• Do you use subcontractors?
  Never. Every technician who comes to your property is a Prime employee—licensed, insured, and local to South Florida.
• What sets Prime apart from other garage door companies?
  We combine local expertise, 24/7 emergency coverage, and direct communication with Joe—no call centers, no subcontractors, just reliable service every time.

Pricing & Payment

• How much does a typical garage door repair cost?
  Repair costs vary by issue. Spring replacements range from $150–$300; opener repairs from $100–$250. If we can’t fix the problem, you don’t pay the service fee.
• What payment methods do you accept?
  We accept cash, checks, and all major credit cards. Financing options are available for larger projects.

Products & Warranties

• Do you offer hurricane‑rated garage doors?
  Yes—we specialize in Miami‑Dade County–approved doors designed to withstand high winds and debris.
• What’s included in your warranties?
  Repairs come with 1 year on labor and parts. New doors have a minimum 3‑year warranty, extendable up to 10 years on premium options.
• Can you help with insurance claims?
  Absolutely. We provide photos, documentation, and direct communication with your adjuster for storm or accident claims.

Specialized Services

• Do you provide maintenance programs?
  Yes, our annual tune‑up plans include safety inspections, lubrication, hardware adjustments, and priority scheduling at discounted rates.
• Can you install smart garage door openers?
  Absolutely. We install and program all major Wi‑Fi and smartphone‑compatible openers for ultimate convenience.
• Do you service older garage doors?
  Yes, we work on doors of all ages and brands, often sourcing parts for legacy models or recommending cost‑effective upgrades.

Still Have Questions?

Don’t see your question here? Call Joe directly at (754) 236‑1439 or contact us online. No pressure, no sales pitch—just expert advice.